Custom & Made-to-Order Items​
Because most of what we produce is custom-designed per your request (e.g. embroidery, logos, names, special designs), we generally do not accept returns or issue refunds for those items once production has started or after you’ve approved proofs.
However, if an item is defective or is not consistent with the approved proof (e.g. major error on our part), we will either repair, replace, or refund at our discretion.​

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Ready-to-Ship Items​

For non-custom items that are in stock and sold as ready-to-ship:

• Items must be unused, unwashed, in original packaging, with all tags intact.

• Customer is responsible for return shipping costs, unless the item is defective or we made an error.

• Once we receive the returned item and confirm condition, we will issue a refund (minus original shipping) or exchange.

• Sale, clearance, or “final sale” items are not eligible for returns or exchanges.

• ​You must request a return or exchange within 7 days of delivery.

Proofs, Approvals & Responsibility

• We will provide digital proofs or mock-ups before production. It is your responsibility to carefully check and approve.

• Once approved, any changes made (size, spelling, color, layout) that deviate from the approval are not eligible for refunds.

• Minor differences in color or dimensions within normal tolerances do not qualify for refunds.

• Refunds will be issued via the same payment method used at purchase (credit card, PayPal, etc.) only.

• Processing time: expect 5–7 business days after we receive and inspect the return.

• If a replacement is requested, we’ll notify you when the new item ships.

We currently offer domestic shipping ONLY

• We use standard carriers (USPS, UPS, etc.).

• Shipping costs are calculated at checkout based on weight, dimensions, and destination.

• For local pickup in Ellensburg, you may select “Local Pickup” to avoid shipping fees.

• Orders typically ship within 5–7 business days after proof approval and payment clearance (for custom items).

• Ready-to-ship items will ship within 5-7 business days (if in stock).

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Tracking & Delivery

• Once your order ships, we will email you a tracking number.

• If a package is returned to us due to address error or non-delivery, the customer is responsible for reshipping costs.

• We reserve the right to refuse a return or refund if the item does not meet return conditions (e.g. signs of wear, washing, damage).

• We are not responsible for lost or damaged shipments once they leave our facility (unless you reach out to include insured shipping).

• We also are not liable for delays caused by carrier issues, weather, or other factors beyond our control.

1. Contact us at mcneightembroidery@gmail.com or 509-607-6252 within the allowable timeframe and provide your order number, description of the issue, and photo(s) if applicable.

2. We will review and issue return authorization (if eligible).

3. If approved, send the item to the address we provide. Please include a copy of the order confirmation/invoice.

4. Once we receive and inspect, we’ll notify you and process your refund or replacement.